Need Help?

For order updates, product queries, or any specific issues,
email us:

For general feedback and questions, or if you just want to say hi,
email us:

Address: 36-38 Gipps Street. Collingwood. VIC 3066. Australia.

Due to COVID-19, we are experiencing delivery delays on domestic and international orders. All orders will be processed and dispatched from our Melbourne warehouse within 2 business days. Please allow extra time for safe order processing and delivery as Australia Post experiences widespread delays due to Stage 4 lockdown restrictions.

Standard delivery: Our current delivery time for metro areas is 3-5 business days. For non-Metro areas, it may take 5-7 business days. Please allow 2-3 extra business days for interstate delivery.

Express Post is experiencing delays and delivery times are not guaranteed.

International delivery: Due to a reduction in air freight capacity, our international delivery time frame is 2-4 business weeks, depending on your delivery destination.

For more Australia Post delivery information, please visit here.

What's the difference between ettitude bamboo bed sheets and other brands?

Our bamboo sheets are made of the world’s first CleanBamboo™, one of the most soft and sustainable materials of the 21st century. Other bamboo beddings are made from either bamboo/cotton or bamboo rayon/viscose blend fabrics, which require the use of harmful chemicals. Our patented CleanBamboo™ is made sustainably from 100% organic bamboo lyocell.

Learn more about bamboo fabric blends.

What's the difference between your CleanBamboo™ bamboo lyocell, bamboo charcoal and bamboo twill fabric?

CleanBamboo™ is our signature fabric and the foundation for everything we make. Made with lyocell from 100% organic bamboo—the most resource-efficient plant on the planet—our CleanBamboo™ material is cloud-soft, cooling, and sustainable.

Our CleanBamboo™ charcoal fabric blends all the same benefits of bamboo lyocell with charcoal powder to safeguard your sheets for long-lasting freshness.

Our CleanBamboo™ twill fabric utilizes a twill weave—the same weave used in denim jeans—to create a slightly heavier and more durable fabric compared to bamboo lyocell and bamboo charcoal.

Learn more about our fabrics.

Are your products free from toxins and harmful chemicals?

Our products are made from certified organic bamboo that is grown and produced without harmful chemicals, fertilizers or pesticides. All of our products are Oeko-Tex Standard 100 certified, which means that every component of the article—every thread, button, dye component and other material—has been tested and certified to be free from harmful levels of more than 100 substances known to be harmful to human health.

Learn more about our Standard 100 Oeko-Tex certification.

Are your products suitable for people with long-term sickness, skin problems, and infants?

Our CleanBamboo™ fabric is hypoallergenic, breathable and free from harmful chemicals. Our products are suitable for every skin type, including sensitive acne-prone skin, eczema, dermatitis and psoriasis. Infused with naturally antimicrobial bamboo charcoal, our CleanBamboo™ charcoal products are also proven to reduce bacteria by 99.9% compared to cotton.

Learn more about the benefits of CleanBamboo™ fabric.

What dye do you use?

We use non-toxic, eco-friendly AVITERA® SE reactive dyes which are Oeko-Tex Standard 100 certified. These dyes reduce water and energy consumption by up to 50%, salt consumption by 20% and overall cycle time by 25%. Furthermore, the dyes comply with the Zero Discharge of Hazardous Chemicals (ZDHC) Group’s manufacturing restricted substances list.

I’ve noticed some color variation. Why?

Our fabrics are made in small dye lots, meaning that unique batches sometimes have a slight color tone variation. It is very difficult to ensure unique batches are 100% the same in color without using the harshest of chemicals, so we’ve prioritized our commitment to sustainability over guaranteeing an exact color match every time.

We want to ensure you love your ettitude products. Contact our team at and we’ll help make sure of it.

Are your products ethically sourced

Our bamboo is responsibly grown in FSC-certified forests that provide environmental, social and economic benefits.

Do bamboo sheets shrink?

Our CleanBamboo™ sheets are pre-washed and pre-shrunk. We have also included a small margin on the bedding size for unforeseen shrinkage. That said, we do not recommend drying your CleanBamboo™ sheets using high heat.

Learn more about laundry care for your CleanBamboo™ bedding.

Do your sheets have a thread count?

Our CleanBamboo™ bamboo lyocell sheets have a thread count of 300, which is equivalent to 1,000 thread count in cotton. While we’re proud of that, we also know that based on recent innovations, thread count is no longer the most important factor when deciding on sheets. Rather, the quality of the raw fiber and the weave of the sheets are the most important factors.

Learn more about thread counts and what to look for.

How do I care for my bamboo bedding?

Our CleanBamboo™ products come with care labels that detail washing instructions. We recommend cold machine wash with like fabrics on gentle or delicate setting, line dry or tumble dry low. And please, no bleach or fabric softener—it doesn’t get softer than CleanBamboo™!

Learn more about laundry care for your CleanBamboo™ bedding.

What is the TOG rating of your duvets and quilts?

Our summer duvet is about 7.5 TOG, and our winter duvet is about 13.5 TOG. TOG stands for 'Thermal Overall Grade', which is a unit of measurement used to calculate the thermal insulation of a product—the higher the number, the warmer the duvet or quilt.

What is the 30 night Sleep Trial?

Feeling is believing—and we believe you’ll love it. Try any bedding risk-free for a full 30 nights. If you are not completely satisfied, return it for a full refund.

The 30 nights begin when your bedding arrives. Feel free to enjoy and wash your bedding as usual.

What products apply to the Sleep Trial?

The 30 Night Sleep Trial applies to everything in our bedding category—sheet sets, duvet covers, fitted sheets, flat sheets, pillowcases, protectors, quilts, pillows and crib sheets—that are not on final sale. Only one order of bedding inserts (quilts and pillow) are eligible for return per customer, household, order and/or delivery address.

Shop Sleep Trial eligible bedding

What’s the process for returning Sleep Trial items?

It is our hope that you love your ettitude bedding. If you are not completely satisfied, let us know at . We will send you a prepaid return label. Your refund will be processed within 5-7 days of receiving your returned item(s).

Can I return an international order under the 30 Night Sleep Trial?

International orders are covered under the Sleep Trial; however, return shipping on international orders is the responsibility of the customer. Please contact us at to initiate a return.

How much does domestic delivery cost?

Enjoy free delivery on all orders over $50.
For orders under $50, Standard Delivery is $10.
Express Post is $20.

When will my order ship?

Orders placed with standard delivery will ship in 1-2 business days.

Express Post will be dispatched on the next business day, excluding weekends and public holidays.

How long will it take for my order to ship?

Standard Delivery time to metro areas is 3-7 business days.
Express Post to central and east coast is 2-5 business days (currently not guaranteed).
Express Post to WA is up to 10 business days (currently not guaranteed).

Please note: Express Post service will continue to be the fastest postal delivery option for our customers – and Australia Post will continue to prioritise these deliveries. Please be aware that Australia Post is experiencing delays due to high volume of parcels, and Express Post parcels could take 5 business days or more to be delivered.

Delivery times indicated above are approximations. While every effort is made to deliver your order as soon as possible, delivery times are not guaranteed. All delivery fees are non-refundable.

How can I track my order?

Once your order has dispatched, we will send a confirmation email that includes tracking information. We use Australia Post's eParcel service. You can track your parcel here with the tracking number

Do you deliver internationally?

US & Canada
Please visit

New Zealand
Enjoy free delivery on all orders over $300 AUD
For orders under $300, standard delivery is $30 AUD

Asia Pacific
We deliver to Japan, Korea, Malaysia, Singapore, Hong Kong and Taiwan

Enjoy free delivery on all orders over $350 AUD
For orders under $350, standard delivery is $35 AUD

Europe & UK
We deliver to Austria, Belgium, Denmark, Finland, France, Germany, Spain, Israel, Netherlands, Norway, Sweden, Switzerland, United Kingdom and Ireland

Enjoy free delivery on all orders over $400 AUD
For orders under $400, standard delivery is $40 AUD

International delivery can take 10-20 business days, depending on the local post office or courier service.

Do you cover international shipping duties?

For international deliveries, local taxes and customs duties are the responsibility of the customer. Please contact your local customs office for more information.

Who do I contact for assistance placing an order online?

We’d love to help. To get started, email us at

What size should I get?

Please refer to our size guide.

What if the item I am looking for is out of stock?

Not to worry, we’re working on it! Sign up for restock notifications to receive an email notification when your desired product is back in stock.

Do you offer layby or Afterpay?

Yes, we offer Afterpay as a payment option, so you can sleep now, pay later over four simple, interest-free instalments, due every fortnight.

How does Afterpay work?

1. Add your favourite ettitude products to cart.
2. Head to checkout.
3. Choose Afterpay as your preferred payment method. When your order is approved your Afterpay account is also created.
4. Head to to set up a password. From here, you can check your payment schedule and make payments when you need to. Otherwise, the payment will be automatically deducted every fortnight.
5. From now on, for every purchase you make, you just need you to log-in again.

What if I need to change my order?

Email your name and order number to and we would be happy to do what we can to help amend your order.

Returns Policy

We’re extending holiday returns. Orders placed after November 26 will be eligible for extended returns through January 15.

It is our hope that you love your ettitude essentials. Not the perfect fit? Just contact us at and we’d be happy to help. For ettitude purchases made via third-party vendors and websites, kindly contact them directly.

What can I return?

All bedding items covered under the 30 night Sleep Trial are eligible for returns. Kindly note that our Sleep Trial applies only to each customer’s first bedding purchase.

Kindly note, sale items are not eligible for return unless faulty.

How do I make a return?

Email your name and order number to and our customer service team will help you start the process.

What can I exchange?

We offer store credit for all unused, unwashed items within 30 days of your delivery date.

Kindly note, sale items are not eligible for return unless faulty.

What if my item is faulty, damaged, or incorrectly delivered?

We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right. Please contact our care team at with a photo, written description of the issue and your order number. We’re more than happy to replace any goods that are deemed to be faulty.

Issues with delivery?

Typically, postal carriers are best suited to support delivery issues. Where needed, our team is also here to help. You can contact us at

How are refunds processed?

Refunds are issued to the original source of payment, excluding any applicable delivery fees. Please allow up to 7 business days from warehouse receipt for returns to be processed.

Can I exchange or get a refund on my order if I use Klarna/Afterpay?

Klarna/Afterpay orders are subject to our standard returns & exchange policy.

What happens to my returned products?

We believe in giving used products a second life. All used and faulty returns are donated to local charities or animal shelters.

Do you offer discounts to designers?

Yes! We offer an exclusive trade discount upon acceptance into our Designer Trade Program.

What are the benefits of the Designer Trade Program?

Designers in the program are considered friends of ettitude and receive an exclusive discount and extra support.

How do I apply?

Fill out our application form expect one to two weeks to confirm your acceptance. Once accepted, you will receive an exclusive discount on all your ettitude orders, valid for one year and renewable annually.