x Contact & FAQ – ettitude
Need Help?
For all general enquiries and feedbacks, please contact us by the following options:

Live chat: click the chat icon on the bottom right corner.

For product enquiries, order updates, general feedbacks, email us: care@ettitude.com.au

For press and media enquires, email us: press@ettitude.com.au

Phone: 1800 388 488 (Monday to Friday, 9am - 5pm AEST)

ABOUT ETTITUDE            ORDERS & DELIVERY            RETURNS & EXCHANGE            BULK ORDER            DESIGNER TRADE PROGRAM

About Ettitude
What's the difference between ettitude bamboo bed sheets and other brands?

Our bamboo sheets are made of 100% Organic Bamboo Lyocell, one of the most sustainable and soft textile materials of the 21st century. Other brands either use bamboo rayon/viscose or bamboo/cotton blend fabric. You can learn more about the difference between bamboo lyocell and bamboo rayon here.

What's the difference between Bondi, Daydream, Colourblock and Bamboo Charcoal Collection?

Our Bondi Collection features darker colours such as dark blue, purple, coffee, dark grey, whereas our Daydream Collection offers softer, pastel colours like light blue, pale pink, white, sand colour. Our Colourblock Collection features reversible bedding with two colours. All these collections are made with the same 100% Organic Bamboo Lyocell fabric.

Our Bamboo Charcoal Collection is made with our original 100% Organic Bamboo Lyocell fabric blended with bamboo charcoal powder for additional bacteria fighting and deodorising properties. Bamboo charcoal powder contains millions of nano gaps to help absorb unwanted odour and moisture.

Are your products free from toxics and harmful chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones or GMO's. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

You can see the certifications of our bamboo fabric here.

Are your products suitable for people with long-term sickness, skin problems and infants?

Our organic bamboo lyocell fabric is hypoallergenic, breathable, naturally anti-microbial and free from harmful chemicals, they are suitable for very sensitive, acne-prone skin, eczema, dermatitis, psoriasis, chemo patients. Here's a video explaining the benefits of bamboo fabric.

What dye do you use?

Our fabrics are dyed with non-toxic, eco-friendly dyes.

Are your product ethically sourced and made?

Our bamboo is 100% from FSC-certified forrest as no exploitation of any kind of resources is tolerated under our brand. We also are in close relationships with our manufacturing partner to make sure all our products are ethically made. Our manufacturing partner is certified by Worldwide Responsible Accredited Production (WRAP).

WRAP is a globally recognized, independent 3rd party certifying body whose mission is to promote ethical, humane and lawful conditions and practices in apparel, footwear and sewn products manufacturing facilities. Companies accepted into the WRAP organization go through an extensive application process in which manufacturing facilities, working environments, and workers' rights are inspected and approved by the WRAP association.

WRAP certifications are awarded based upon both internationally and nationally accepted humane workplace standards, local laws, and ethical manufacturing regulations.

Do bamboo lyocell sheets shrink?

Our bamboo lyocell sheets are pre-washed and pre-shrunk. We have also included a small margin on the bedding size for unforeseen shrinkage. That said, we do not recommend drying your bamboo sheets in high heat.

How do I care for my bamboo bedding?

All of ettitude bamboo bedding products come with care labels that detail washing instructions. We recommend cold machine wash, line dry or tumble dry low. No bleach and fabric softener. You can learn more about how to care for your bamboo sheets in our blog story here.

Do you have a ABN?

Yes. Our business registration name is "Ettitude Pty Ltd", ABN 12104914696.

Orders & Delivery
Do you ship internationally?

Yes we ship internationally. Please check which countries we deliver to here.

How long does delivery take?

The expected delivery time of standard shipping within Australia is 2-5 business days. Express shipping arrives within 2 business days. International shipping takes 10-20 business days. Read all our delivery information here.

How much is delivery, and how do I track my order?

We offer free delivery on all Australian orders with no minimum order! All deliveries are sent by Australian Post. We also offer express post for $20. Please note that delivery may take a little longer during sale events. Read here for more shipping information.

Will I be charged import duties for international orders?

You may be responsible for import duties and taxes on your international order. We suggest you contact your local customs office for additional information.

What if I need to change my order?

Please email us or give us a call ASAP and provide us with your order number, name and we will be able help you amend your order.

Do you offer layby or Afterpay?
Yes we offer Afterpay, which allows you to shop now, and pay later in four simple, interest-free instalments. Simply select Afterpay as a payment method at checkout.

What size should I get?

Please refer to our size guide.
Return & Exchange
Who do I contact for assistance placing an order online?

Please email us, speak to our staff online on our live chat or call us +61 1800 ETTITUDE (1800 388 488).

What do I do if the item I am after is out of stock?

Please leave your email address in the restock notification box on the product page and you will receive an automated email notification when this product is restocked.

What are payment options?

You can pay by Paypal, debit or credit card.

What is your return and exchange policy?

For our return and exchange policy, please visit this page.

What if I am sent the wrong item?

If you are sent the wrong item, please contact us by email or phone +61 1800 ETTITUDE (1800 388 488) as soon as possible.

Designer Trade Program
Do you offer discounts to designers?

Yes! We want to make it easier for our interior designer, stylist friends and their clients to incorporate bamboo bedding in their projects, so we are offering exclusive trade discounts and services upon acceptance into our Designer Trade Program.

What are the benefits of the program?

You will receive exclusive products discount, complementary fabric swatches and seasonal updates, and one-on-one service from a dedicated ettitude team member.

How do I apply?

To apply or learn more, please email us trade@ettitude.com.au. It takes one to two weeks to confirm your application. Once you are accepted, your will receive an exclusive discount code that's valid for one year on all your ettitude orders, at which point you will have the option to renew.

BULK ORDER
We accept bulk order of our bedding products. Please email us your request at:
bulk@ettitude.com.au