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For all general enquiries and feedbacks, please contact us by the following options:

Live chat: click the chat icon on the bottom right corner

For product enquiries, order updates, general feedbacks, email us: care@ettitude.com.au

For press, media or collaboration enquires, email us: press@ettitude.com.au

Phone: 1800 388 488 (Monday to Friday, 9am - 5pm AEST)

ABOUT ETTITUDE            ORDERS & DELIVERY            RETURNS & EXCHANGE            DESIGNER TRADE PROGRAM

About Ettitude
What's the difference between ettitude bamboo bed sheets and other brands?

Our bamboo sheets are made of 100% organic bamboo lyocell, one of the most sustainable and soft textile materials of the 21st century. Other brands either use bamboo rayon/viscose or bamboo/cotton blend fabric. You can learn more about the difference between bamboo lyocell and bamboo rayon here.

What's the difference between bamboo lyocell, bamboo charcoal and bamboo coffee fabric?

All our products are made of bamboo lyocell, the most sustainable textile of the 21st century made from renewable plant material.

We've added bamboo charcoal powder and recycled coffee grounds to certain products for additional deodorising and moisture wicking abilities. It's also a great way to repurpose waste with a purpose.

Read here to learn more about our fabrics.

Are your products free from toxics and harmful chemicals?

Our products are made from certified organic bamboo that is grown and produced without any harmful chemicals, artificial additives, growth hormones or GMO's. They all passed the Oeko-Tex Standard 100, which is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles and makes sure none is left in the fabric at the end of the manufacturing process.

You can see the certifications of our bamboo fabric here.

Are your products suitable for people with long-term sickness, skin problems, and infants?

Our organic bamboo lyocell fabric is hypoallergenic, breathable, naturally anti-microbial and free from harmful chemicals, they are suitable for very sensitive, acne-prone skin, eczema, dermatitis, psoriasis, chemo patients.

What dye do you use?

Our fabrics are dyed with non-toxic, eco-friendly dyes.

Are your product ethically sourced and made?

Our bamboo is 100% from FSC-certified forests as no exploitation of any resources is tolerated under our brand. We also are in close relationships with our manufacturing partner to make sure all our products are ethically made. Our manufacturing partner is certified by Worldwide Responsible Accredited Production (WRAP).

WRAP is a globally recognised, independent 3rd party certifying body whose mission is to promote ethical, humane and lawful conditions and practices in apparel, footwear, and sewn products manufacturing facilities. Companies accepted into the WRAP organisation go through an extensive application process in which manufacturing facilities, working environments, and workers' rights are inspected and approved by the WRAP association.

WRAP certifications are awarded based upon both internationally and nationally accepted humane workplace standards, local laws, and ethical manufacturing regulations.

Do bamboo lyocell sheets shrink?

Our bamboo lyocell sheets are pre-washed and pre-shrunk. We have also included a small margin on the bedding size for unforeseen shrinkage. That said, we do not recommend drying your bamboo sheets in high heat.

Do your sheets have a thread count?

Our 100% bamboo lyocell has a thread count of 300. This equals to 1000 cotton thread count. Not all materials are measured in thread count, and it is not the most important factor when deciding on sheets. The quality of the fibre and the weave of the sheets are the most important factors. You can read more about the thread count process here.

How do I care for my bamboo bedding?

All of the ettitude bamboo bedding products come with care labels that detail washing instructions. We recommend cold machine wash, line dry or tumble dry low. No bleach and fabric softener. You can learn more about how to care for your bamboo sheets here.

What is the tog rating of your quilts and duvets?

Our summer quilt is about 7.5 tog, and our winter quilt is about 13.5 tog. The tog rating indicates how warm the duvet or quilt will be, the higher the number, the warmer the quilt. This rating is based on the quilts or duvets ability to trap warm air in its thermal insulation.

Do you have an ABN?

Yes. Our business registration name is "Ettitude Pty Ltd", ABN 12104914696.
Orders & Delivery
Do you offer layby or Afterpay?

Yes, we offer Afterpay as a payment option, so you can sleep now, pay later to over four simple, interest-free instalments, due every fortnight.

How does Afterpay work?

1. Add your favourite ettitude products to cart.
2. Head to checkout.
3. Choose Afterpay as your preferred payment method. When your order is approved your Afterpay account is also created.
4. Head to www.afterpay.com.au to set up a password. From here, you can check your payment schedule and make payments when you need to. Otherwise, the payment will be automatically deducted every fortnight.
5. From now on, for every purchase you make, you just need you to log-in again.

Do you ship internationally?

Yes, we ship internationally. Please check which countries we deliver to here.

How long does delivery take?

The expected delivery time of standard shipping within Australia is 2-5 business days. Express shipping arrives within 2 business days. International shipping takes 10-20 business days. Read all our delivery information here.

How much is delivery, and how do I track my order?

Free shipping on all Australian orders! All deliveries are sent by Australian Post. We also offer express post for $20. Please note that delivery may take a little longer during sale events. Read here for more shipping information.


Will I be charged import duties for international orders?

You may be responsible for import duties and taxes on your international order. We suggest you contact your local customs office for additional information.

What if I need to change my order?

Please email us or give us a call ASAP and provide us with your order number, name and we will be able to help you amend your order.

What size should I get?

Please refer to our size guide.
Return & Exchange
Who do I contact for assistance placing an order online?

Please email us, speak to our staff online on our live chat or call us +61 1800 ETTITUDE (1800 388 488).

What do I do if the item I am after is out of stock?

Please leave your email address in the restock notification box on the product page, and you will receive an automated email notification when this product is restocked.

What are payment options?

You can pay by Paypal, debit or credit card.

What are your return and exchange policy?

For our return and exchange policy, please visit this page.

What if I am sent the wrong item?

If you are sent the wrong item, please contact us by email or phone +61 1800 ETTITUDE (1800 388 488) as soon as possible.

Designer Trade Program
Do you offer discounts to designers?

Yes! We want to make it easier for our interior designer, stylist friends, and their clients to incorporate bamboo bedding in their projects, so we are offering exclusive trade discounts and services upon acceptance into our Designer Trade Program.

What are the benefits of the program?

You will receive exclusive products discount, complementary fabric swatches and seasonal updates, and one-on-one service from a dedicated ettitude team member.

How do I apply?

To apply or learn more, please email us trade@ettitude.com.au. It takes one to two weeks to confirm your application. Once you are accepted, your will receive an exclusive discount code that's valid for one year on all your ettitude orders, at which point you will have the option to renew.