Shipping Policy

General Info

-We aim to process, pack and dispatch your order in the shortest possible time, usually the next business day.

-Orders can be delivered to you or, if requested, direct to a gift recipient.

-We charge flat rates for regular postage according to different shipping zones, making it easy to calculate the total cost of your order.

Australian Shipping

Free regular shipping within Australia for orders over AUD$150!

Regular Post>2-4 days AUD$8.50

Service does deliver to PO Boxes. If no one is available to sign for the parcel, a collection card is left in your Post Box to arrange a re-delivery.

Express Post>48 hours AUD$15.00

Service is trackable. Service does deliver to PO Boxes. If no one is available to sign for the parcel, a collection card is left in your Post Box to arrange a re-delivery.

Please note that the shipping times indicated above are approximations. Whilst every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Please call if you have a deadline for receiving your order as we may be able to help ensure that you get your parcel on time.

International Shipping

Shipping Time>10-12 days

International Post rates:

New Zealand: AUD$15.00                    Free Shipping for oders over $200

Asia Countries: AUD$15.00                 Free Shipping for oders over $250

USA & Canada: AUD$20.00                 Free Shipping for oders over $250

Europe & UK: AUD$20.00                    Free Shipping for oders over $250

All other countries: AUD$30.00           Free Shipping for oders over $300

Returns Policy 

100% Satisfaction
At ettitude, we stand behind the quality of our products and your satisfaction is our number one priority. If you are not satisfied with your purchase, you can return it for a refund, credit or exchange.

Hassel Free Returns & 90 Day Money Back Guarantee

1.    You may return all purchases on our website for a full refund or exchange other than on reduced items (unless faulty). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

2.     If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail regarding your refund once we've received and processed the returned item.

3.     All returned items must be in perfect unused or unworn condition, complete with original packaging and must be received by us within 90 days of purchase. Also please include the original receipt with the product. Pending an inspection, a refund will be issued for all returns meeting above requirements. Store credit will be issued for all returns received more than 21 days after purchase and/or without receipt, original packaging or new condition. Refunds and store credits will be issued for the value of the item(s) including taxes.

4.     You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

5.     Return postage of products is not refundable unless product is deemed faulty. We will, however, forward any replacement items to you free of charge.

6.     For your protection, we recommend that you send your return package by registered post or a traceable carrier. ettitude is not responsible for items damaged or lost in transit.

7.     Be sure to include your order #, name, address, phone number and the item you want to return and mail it to:

ettitude
Attn: Returns/Exchanges
PO Box 1678
Preston South VIC 3072 Australia