Order through our secure website!

With our shopping cart, it is easy to order online. As you are browsing the products, make your selection by clicking the ‘Add to Cart?button. You can add or remove products as you wish. To complete your order, simply select the ‘checkout?button and follow the steps. We will require your postage and payment details. You can purchase online with Visa, Mastercard, Bankcard or paypal.
Our website is secure with the use of SSL (Secure Socket Layer) encryption technology. This encrypts your order details to ensure that the information cannot be read when in transit.

Send an email!

Email us at info@ettitude.com.au with your order request or other enquiries and we will get back to you within two working days.

Order by Fax or Post.

Fax: (03) 9442 3967
Post:  ettitude PO Box 1678 Preston South VIC 3072

Overseas Orders

We are happy to accept orders from countries outside Australia. All orders from outside Australia can only be paid for by credit card using our online shopping cart facility. See below in relation to postage for international orders.

Delivery Details & Charges

We aim to process, pack and dispatch your order in the shortest possible time, usually within two business days. Orders can be delivered to you or, if requested, direct to a gift recipient. For deliveries within Australia, we use Australia Post's Parcel Post, unless you request otherwise. We charge flat rates for regular postage and handling, making it easy to calculate the total cost of your order.

Our rates are:

Orders of $150 and under: Postage and handling of $8.50
Orders over $150: As a special thank you for your order, regular postage and handling is FREE!

Please note that Parcel Post has a delivery time of 2 - 7 days, depending on your location and does not provide any insurance.

In relation to international shipping, we ship to
1. New Zealand, at a flat rate of AUD$15.00
2. Most Asian countries, at a flat rate of AUD$25.00
3. Europe and USA, at a flat rate of AUD$30.00
4. All other countries, at a flat rate of AUD$35.00

UNLESS your order weighs over 1.25kg in which case it will be charged at cost. If this applies to you, we will contact you to advise you of the cost and you may cancel or modify your order if you do not wish to bear that expense. International delivery may take up to 2 weeks, depending on your location. We can arrange for express international delivery or an international courier, at cost price as well.

If you require delivery to a country other than Australia or the ones listed above, please email us at info@ettitude.com.au and we will let you know your delivery options. You will only be charged the cost to us of sending orders outside Australia.

Please note that free postage for orders over $150 does not apply to orders to be delivered outside Australia.

While we pack all orders securely and with care, we cannot be responsible for the loss or damage of products during the delivery process, whether for deliveries in Australia or elsewhere. If this occurs, however, please let us know immediately.

Product Availability
We regularly update our website and do our best to ensure that all products are available. If we sell out of a product that you have ordered, we will contact you immediately to advise you of a likely delivery date, which can be as little as 10 business days for a back order. If you do not wish to wait for that item, you of course have the option to choose a different item, or cancel your order in which case we will provide you with a refund. We will not post your order until all items are ready for dispatch, unless you request otherwise.

Returns, Exchanges and Faulty goods
We have carefully selected these products however if you are not happy with your purchases, we allow exchanges or refunds on all purchases, other than on reduced items (unless faulty). All items returned must be in original condition, unused or unworn (as the case may be), with all labels attached and in their original packaging and must be received by us within 30 days of the date we dispatched them to you. Unfortunately we cannot accept returns unless these conditions are met. Please contact us first by e-mail: phoebe@ettitude.com.au and we will then advise you on how to return the product to us. Any product received without prior notice will not be processed.

Please note that return postage is the responsibility of the customer, and no postage charges will be refunded. We will, however, forward any replacement items to you free of charge.

Due to the high quality of the products sold by ettitude, we believe that the likelihood of a fault is extremely rare. If, however, you believe that a product you have received is faulty, please contact us by email within 7 days of receipt to arrange an exchange or return, and so that we may advise you of the procedure for returning the item to us.

We acknowledge your rights under the Trade Practices Act.
Pricing and currency

All prices are in Australian dollars (AUD) and include GST. International customers whose orders are to be delivered outside Australia are not subject to GST. All prices are subject to change without notice.

Privacy, Security & Spam
Your security and privacy are our utmost concerns. We only collect information such as your name, addresses and payment details for the purpose of completing your order or registering you for our newsletter when you have requested to receive it, and to generally provide you with a more personalized shopping experience. Your personal details will never be disclosed by us to a third party or sold by us and you can be assured that we will only use the information that we collect from you lawfully, in accordance with the Data Protection Act 1998.